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CU Direct Connect provides access to a proven set of indirect lending software, tools and processes to make your indirect lending program successful. This full-service solution provides assistance from the front end at the dealer to funding to problem resolution, if necessary.
Some of the tools included in this package are:
- Online Loan Application - Dealers can fill out an application online and submit to CU Direct Connect. The loan is quickly decisioned and processed.
- Credit Union access to CU View - Credit union has access to online loan retrieval, monitoring and decisioning software.
- Your Own Underwriting Criteria for the Primary Decisioning Engine - credit union has control if a loan is automatically approved, conditionally approved, referred for a manual decision, or automatically denied.
- Customized Secondary Decisioning Engine - Credit union can set the attributes for the engine which will ultimately speed up the funding process and improve credit union efficiency.
- Help desk/Call center - dedicated personnel to handle inbound/outbound calls to dealers and credit unions.
- Funding Options
- At your location
- At CU Direct Connect - loan packets are received at CU Direct Connect and reviewed for accuracy and completeness. CU Direct Connect ensures the funds are ACH'd from the credit union to the dealer.
- Credit union and Dealer reports - available in many formats and online.
- Training
- Guidance for establishing and adjusting the Primary and Secondary Engine's underwriting criteria
- How to use CU View and the credit union reports
- How to train dealers on Dealer View and the reports
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